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CUSTOMER CARE

At the Sustainable Planet Shop we do our very best to ensure every item we sell is perfectly handmade. For items manufactured elsewhere we ensure that they are the highest quality and made from sustainable eco friendly materials and processes.


We are only human and we accept that from time to time mistakes could happen, in the event your item is faulty or not as expected when it reaches you, we will do our utmost to manage your complaint as quickly and effectively as possible. 

   

We pride ourselves on customer care.
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If you have any queries, have you visited our FAQ page? It is packed with questions and helpful answers that could help you find what you are looking for.

 

If you need further assistance you can email us directly at hello@sustainableplantshop.co.uk
 

We aim to answer any email enquiries or complaints within 2 working days of receiving your email and will do our very best to give you the best option to resolve your issue in a timely manner. 
To help us answer your order queries faster please ensure you include your order ID and a contact email or phone number that we can reply too. 

If you feel our first response is not the best option for you we will happily discuss your situation and work with you to resolve any issues promptly.

We want to reassure our customers that you can buy with confidence.

 

If you want to find out a bit more about us and why the Sustainable Planet Shop was set up check out our About Us page.

You can also follow our blog for hints and tips on using some of our eco friendly products and keep up to date with special offers and new products coming soon.

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PRIVACY & SAFETY

Welcome to the Sustainable Planet Shop, thank you for shopping with us.

The Sustainable Planet Shop is a small independent online retailer. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.
 

Topics Covered:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities
     

What data do we collect?
 

Sustainable Planet Shop collects the following data:

  • Personal identification information (Name, email address, phone number, address.)

How do we collect your data?

You directly provide Sustainable Planet Shop with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.
     

How will we use your data?
 

Sustainable Planet Shop collects your data so that we can:

  • Process your order and manage your account.

  • Email you with special offers on other products and services we think you might like.

  • Contact you should there be an issue with your order.

When Sustainable Planet Shop processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?
 

Sustainable Planet Shop securely stores your data through our ecommerce platform where we process all our orders.

Marketing

Sustainable Planet Shop would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Sustainable Planet Shop from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at hello@sustainableplanetshop.co.uk with the heading OPTOUT.
 

What are your data protection rights?
 

Sustainable Planet Shop would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Sustainable Planet Shop for copies of your personal data. We may charge you a small fee for this service.

  • The right to rectification – You have the right to request that Sustainable Planet Shop correct any information you believe is inaccurate. You also have the right to request Sustainable Planet Shop to complete the information you believe is incomplete.

  • The right to erasure – You have the right to request that Sustainable Planet Shop erase your personal data, under certain conditions.

  • The right to restrict processing – You have the right to request that Sustainable Planet Shop restrict the processing of your personal data, under certain conditions.

  • The right to object to processing – You have the right to object to Sustainable Planet Shop’s processing of your personal data, under certain conditions.

  • The right to data portability – You have the right to request that Sustainable Planet Shop transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
     

If you make a request, we have one month to respond to you.
 

If you would like to exercise any of these rights, please contact us at our email: hello@sustainableplanetshop.co.uk
 

Or write to us: Sustainable Planet Shop Limited, 15 Worry Goose Lane, Whiston, Rotherham, South Yorkshire, S60 4AA.

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Cookies
 

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
 

For further information, visit allaboutcookies.org.
 

How do we use cookies?
 

Sustainable Planet Shop may use cookies in a range of ways to improve your experience on our website, including:
 

  • Keeping you signed in

  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Sustainable Planet Shop uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – Sustainable Planet Shop uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Sustainable Planet Shop sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
     

How to manage your cookies
 

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
 

Changes to our privacy policy
 

Sustainable Planet Shop keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 27th September 2021.
 

How to contact us
 

If you have any questions about Sustainable Planet Shop’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
 

Email us at: hello@sustainableplanetshop.co.uk
 

Or write to us: Sustainable Planet Shop Limited, 15 Worry Goose Lane, Whiston, Rotherham, South Yorkshire, S60 4AA.
 

How to contact the appropriate authority
 

Should you wish to report a complaint or if you feel that Sustainable Planet Shop has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
 

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.
 

Phone: 0303 123 1113
 

Website: https://ico.org.uk/.
 

Thank You
 

Thank you for taking the time to read our Terms of Service.
you have any further questions of concerns, please feel free to contact us at hello@sustainableplanetshop.co.uk

PAYMENT METHODS

Payments can be made securely online by:

- Credit / Debit Cards
- PAYPAL

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