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FAQ

  • How long will my order take to be delivered?
    Depending on the delivery method you have chosen your delivery can vary between 2 and 5 days within the UK. 3-5 days for EU countires and upto 15 days for the rest of the world. For more information please visit our shipping policy page.
  • What do I do if I don't receive my order?
    If you have waited the expected delivery time and your order has not been received please contact us at hello@sustainableplanetshop.co.uk and we will do our best to get you your order to you ASAP. Please make sure you include your order ID and contact information so we can resolve your issues promptly.
  • What do I do if my order isn't right or it is defective?
    Please see our shipping and returns policy here to answer your questions and point you in the right direction to help resolve your complaint.
  • Can I change my order?
    If you have not yet recieved your dispatch notice there may still be time to change or amend your order. Please contact us at hello@sustainableplanetshop.co.uk If we have not yet completed your order we will do our best to correct your order before dispatch. We will send you an order update and or confirmation of any changes made.
  • What is the returns policy?
    You can find our full Shipping & Returns Policy here.
  • Can I receive a refund?
    You can find our full returns and refund policy here.
  • How can I contact the Sustainable Shop
    You can email us at hello@sustainableplanetshop.co.uk or you can use our contact form here.
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